Frequently Asked Questions

We offer FREE Standard shipping to the 48 contiguous states for all orders above $80.

For orders below $80, the fee for standard shipping is $8

A two-day Express shipping service is available to the 48 contiguous states. The cost of this service is $15

Standard shipping is available to Alaska, Hawaii and other US territories for a flat fee of $15.

International customers can submit orders through our global website: www.dogbydrlisa.com

Standard shipping typically takes 2-5 business days from the date of dispatch.

Express shipping orders usually arrive within 2 business days from the date of dispatch.

All orders are fulfilled from our warehouse located in New Jersey. Orders received by 10:00am EST are sent out same day. Orders received after 10:00am EST are dispatched the following business day.

We accept secure payments via Visa, Mastercard, American Express and PayPal.

If you are not satisfied with your products, we offer a full refund or exchange within 30 days of purchase, provided the products are unused and undamaged. You will be responsible for the cost of return shipping. You assume any risk of lost, stolen or damaged goods during transit. If you would like a refund or exchange, please email us at [email protected].

If you need to modify or cancel an order, please email us immediately at [email protected]. Orders cannot be cancelled or modified after dispatch. If you wish to cancel or modify your order after it has been dispatched, you will need to do so in accordance with our refund/exchange policy above.

We will inform you when you attempt to purchase a product if it is out of stock. If we run out of stock of your product after your purchase, you will have the option of waiting until the product arrives or an exchange/refund.

No. Only one discount code is permitted per order.

Email us at [email protected]

You can manage you subscription by logging into the 'My Account' section and clicking on the 'Manage Subscription' link in the navigation. Alternatively, you can simply click on this link: https://us.dogbydrlisa.com//a/account/subscriptions

Sign up to our email newsletters to receive 10% off your first order at us.dogbydrlisa.com. You will receive an email with your unique discount code. Code must be entered at checkout to apply discount. Offer is valid on first purchase only. No minimum spend required. Offer is valid only on full-price products and cannot be used during promotions on sale items.